Refund Policy
Current status
Tutornet booking flows may show pricing for transparency. In-app card checkout may not be enabled for all users yet. When no payment is collected through Tutornet, no Tutornet refund is applicable.
When payments are enabled
- Charges and what you are paying for will be shown clearly before you confirm payment.
- If a session is cancelled by the tutor before it starts, you may request a refund of the unused paid amount collected by Tutornet for that session.
- If you cancel with enough notice (as shown in the app at booking/cancellation time), you may be eligible for a full or partial refund according to the cancellation rules displayed in-app.
- No-shows or late cancellations outside the stated window may be non-refundable.
- Subscriptions or prepaid packages (if offered) will be cancellable from account settings where available; unused periods follow the terms shown at purchase.
How to request a refund
Email youssefhamdan67@gmail.com with your account email, session/booking details, and reason. We aim to respond within a few business days.
Chargebacks
Please contact us first so we can help. Friendly resolution is usually faster than a bank dispute.
See also our Terms of Service.